(The State of Queen Island, 1995-2015) Website on how to develop negotiation skills: www.theskillsyouneed,com/ips/negotiation.html 4. ) Feedback - “Feedback is the process of sharing observations and recommendations with a student. It can be formative or summary, but always constructive and non-conflictual. Feedback has value as a professional development tool. It's not about grades” (Pediatric Chiefs-UCCH website, .nd). How can Sill Feedback be useful in the business environment? Feedback skills are important for the business environment because they enable people to learn, provide insight into how the organization works, create opportunities for professional and personal development, and also increase the morale and loyalty of individuals. Website on how to develop feedback skills: www.skillsyouneed.com/ips/feedback.html 5.) Persuasion: “Being able to influence or change one's attitudes, beliefs or values ​​towards a particular subject/object, so that these merge and finally equalize the thoughts and feelings of the persuader” (Persuasionkills,