Project Quality Management Project management ensures that the task is completed by minimizing risk factors in a specific time frame and minimizing the costs incurred by maximizing at the same time customer satisfaction. From now on, project management mainly deals with areas such as cost, time, quality, scope, stakeholder management, human resource management and risk management. Every project has an expected level of quality. When projects vary, there will also be variation in quality. The specifications established by the customer will decide what the expected quality level will be. (PMP 2008) The PDCA quality management theory according to Deming, in Figure 1.0 states that it is essential to establish a starting point from which we can measure. Customers demand quality and the company ensures to provide customers with high quality standards; however, the main role is played by project managers who are responsible for planning, controlling and improving Quality (Rose, 2005). Quality in “Project Quality Management” Project quality management ensures that the quality of the project is up to the quantified standard defined by the company. It has been suggested by (Gomes et al, 2005) that as a result of similar management techniques in companies operating efficiently globally it can be concluded that the most successful companies focus on maximizing customer satisfaction. The various important methods to understand project quality management objectives are ISO, PMBOK, AGILE, PRINCE2, Six Sigma and many more. Six Sigma was developed by Motorola Bisgaard (2007) suggests that Six Sigma has five basic phases, which include define, measure, analyze, improve and control. As suggested by ISO (2003), international standards consist of eight management principles: Customer
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