These two things, along with an IT infrastructure to process all the data and manage the system, will be the keys to our success. It is also important to have a team that can take care of the legal part of the software with patents. The key resources our distribution channels require are a team of marketing and technical experts who can bring our product to customers. We would also need a customer relationship management team that focuses solely on the customer and how we can meet their needs. This would include having the technology to have efficient relationships with customers