Managers must establish organizational goals that align with the company mission. This will provide a strategy to achieve those goals. For example, planning can be seen at all levels, such as creating goals for sales and customer experience (Higgins, 1994). The second organizational function is accomplished through planning evaluation and preparation for the implementation of resources such as workers and their schedules. Currently, the organization lacks manpower in specific areas and this problem needs to be addressed through improved human resource organisation. Managers also need to ensure that employees have the resources they need to do their jobs. Lack of organization can lead to inefficiency and lack of productivity, resulting in failure to adequately serve customers and double-booking customers. The third function, leadership, is the function by which managers are able to implement planning and organization to guide and motivate employees to complete tasks and work. It is important for employees to understand their duties and responsibilities and this requires managers to transition them into these areas (Higgins, 1994). For example, if employees are not comfortable with their responsibilities, the manager must guide the person through the work process to ensure it gets done