In whatever decision is made, the person who is at the center of the decision making must feel that they are actively making it. This is very important because I have seen too often that service users leave feeling like they are just a passive participant in a meeting and have little say in what happens. As a manager or staff member we can often take for granted the work we do, with its associated administration, meetings and bureaucracy. For people who use our services, this may seem overwhelming. It would take a lot of trust on their part to question what is being discussed, and this is something that many of the users of our services lack. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay However, there are some steps you can take that can help the process: Step 1: The service user needs to be clear about who they want to be involved in their care and the choices they have, but they can rely on staff for help to identify more specialized help. This step may involve, for example, someone living in their own home and being cared for by family members. They may not realize that there is special equipment to assist them, such as a lift to use for bathing, to help them cope with the situation and therefore realize they have a choice. Step 2 – Monitor the care organization process as it progresses. Check that the service user is clear about what has happened so far. It is important that the communication method is suitable for the users of the service. If, for example, a service user has problems reading small print, we need to ensure that there is access to the large print versions of the documents made available to them. There may be occasions where English is not the service users' first language and an interpreter may be needed for each meeting. Step 3: You may find that a service user has contacts with a previous agency, if this occurs you will need to obtain the service users permission to obtain them. Service users must be informed of all aspects of their care, including the need to contact others for information. Step 4 – Registration from the previous step is required and the service user will normally be asked to sign to confirm that they have agreed to certain information being disclosed. If at any time a service user does not give consent, this must be respected. Please note: this is just an example. Get a custom paper from our expert writers now. Get a custom essay Step 5: Get feedback. Just as we need to monitor the whole process, we need to ensure that feedback from the service user, family and friends is sought regularly. Positive feedback will mean that the process is working well. However, any concerns should always be addressed in an efficient and non-judgmental manner. If a service user wishes to make a complaint, it is up to the manager to ensure that they are supported in doing so by staff who access the correct procedures for doing so.