Introduction: 3The transformative role of operations management: 3Hiratage of Starbucks Coffee: 3Mission of Starbucks Coffee: 4Supply chain objectives of Starbucks 5Product quality, service reliability and operations management in Starbucks 6Introduction:Every business is managed through multiple business functions, each responsible for managing certain aspects of the business. Operations management (OM) is the business function responsible for managing the process of creating goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company's goods and services. Since operations management is a management function, it involves the management of people, equipment, technology, information, and all other resources needed in the production of goods and services. Operations management is the central function of every business. The Transformative Role of Operations Management: The Legacy of Starbucks Coffee: It was true when the first Starbucks opened in 1971, and it's just as true today. Back then, the company was a single store in Seattle's historic Pike Place Market. From a small window, Starbucks offered some of the best freshly roasted coffee beans in the world. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the first coffee traders. In 1981, Howard Schultz (chairman, president and CEO of Starbucks) had walked into a Starbucks store for the first time. From his first cup of Sumatra, Howard was drawn to Starbucks and joined a year later. A year later, in 1983, Howard traveled......middle of paper...... Statement | Starbucks coffee company. (n.d.). Retrieved from http://www.starbucks.com/about-us/company-information/mission-statement4. Quality control at Starbucks: a team of 7 people decides on 400 million pounds of coffee per year. (n.d.). Retrieved from http://sprudge.com/fast-co-starbucks-cupping.html5. spr1323kpavich Retrieved from opsmgt.edublogs.org/2013/04/28/starbucks-getting-big-but-staying-small/6. Starbucks favors quality over quantity - Megan McArdle - The Atlantic. (n.d.). Retrieved from http://www.theatlantic.com/business/archive/2010/10/starbucks-puts-quality-over-quantity/64511/7. Store layout design: the new philosophy of Starbucks! (n.d.). Retrieved from http://blog.retail-is-detail.org/2010/09/store-layout-design.html8. TEAM 1 STARBUCKS: INVENTORY MANAGEMENT. (n.d.). Retrieved from http://team1starbucks.blogspot.com/2010/09/inventory-management.html