Communication is the exchange of ideas, thoughts and feelings between two or more people. We communicate verbally or non-verbally with our colleagues, colleagues and family on a daily basis. There are four different communication styles that we use in our personal and professional lives: the private, dominant, sociable and open style. Although a person can have characteristics for all four styles, some people have two main styles that they rely on when dealing with certain situations at work or in their personal life. A fundamental tool in communication is listening, it is the key to understanding those around you. When we listen we not only listen to the verbal message but also the non-verbal message. According to the text, the ability to listen effectively is not a natural trait, it is something that must be learned. Effective listening in the workplace is a skill that we, as managers, customers, supervisors or employees, are always working to improve. In this article we will examine communication-related concepts such as listening, conflict resolution and communication apprehension and how they influence our daily communication with those around us. After taking the short style survey, my two core styles were open styles when things are going well and dominant styles when under stress. According to the text, dominant style communicators are believed to thrive in situations where they can adequately demonstrate their knowledge and skills. Dominant style communicators are also believed to be individuals who can command authority, who can be relied upon to get the job done and build a group of individuals. However, there seems to be a “but” in most of these features. Although dominant st...... middle of paper ......e.Since communication is the exchange of ideas, thoughts and feelings, sometimes misunderstandings generally arise. To improve our communication skills the key is to identify the causes of these misunderstandings. Awareness of these concepts will have a major influence in my professional life. For example, listening is a skill that I use every minute of the day while working. Listen to my employees or listen to our customers' complaints. So now I can become a more effective listener so I can take advantage of some of the benefits that come with it. Not only can I be a better manager, but I can also develop better relationships with my employees. Furthermore, by listening to my employees I am more aware of non-acceptance responses. Therefore I can avoid them while talking to employees so they don't feel like no one supports or listens to them.