Whenever a crisis occurs in the company, the change agent will have the best chance of implementing the changes necessary to improve production. For example, the company may have a set budget and, due to inefficient production, has exceeded or is at risk of exceeding its budget. In urgent need of a solution, management may be more inclined to listen to the change agent and accept his or her changes. Value stream mapping is a key step in finding Muda. By examining each product family and mapping its step-by-step sequence, a change agent can determine whether there is wasted time or wasted resources. Additionally he or she should identify any problems with suppliers and customers. Another important step is