Creating and Maintaining a High-Performance Work Environment Using the Baldrige National Quality Organizational Profile Chart that addresses key practices in a healthcare organization that provides services to people , the chart helps organizations understand performance management (National Institute of Standards and Technology). The job of every supervisor is to recognize what stage the employee is currently at and assist and encourage him or her to progress up the corporate ladder to the highest level. Reduce employee turnover A good manager reduces unwanted employee turnover and the high costs of recruiting, hiring and training new staff by shifting these costs from hiring new employees to retaining and developing experienced ones. For example, at Compass, Inc., part of the Residential Coordinator's job is to motivate employees so that productivity can be increased by providing professional development opportunities while at the same time providing quality care (Lighter & Fair, 2004). Other motivating techniques, such as delegating responsibilities and sharing decision making, are also very important in the workforce environment. Measures to reduce employee turnover According to Nash & Poling (2009), it is important for an organization to hire the right people and this can be done with the help of the Human Resources department. An investment in workforce improvement is one of the best investments an organization can make when looking at long-term growth. Hiring people who fit well with the organization's culture means that their values, principles and goals clearly coincide with those of the organization. In return, the organization should invest in training… half of paper… DC (2004). Quality management in healthcare: principles and methods. (2nd ed.). Sudbury, MA: Jones and Bartlett Publishers.Mushrush, W. (2002, May). Reduce employee turnover. Retrieved February 9, 2010, from Small Business & Technology Development Centers, University of Missouri Extension Quality Creation Newsletter. Stock, D. & Bentley, J. (2009). The Council's leading role in building and maintaining a thriving hospital workforce. AHA News, Trustee's Magazine. Vol.45, number 6, pages 4-5, 2 pages. Retrieved February 9, 2010, from Health Source - Consumer Edition. KaplanOnline University Library.Walters, A. (October 2007). Policy on Reportable Incidents and Investigations. Retrieved February 2, 2010, from Developmental Disability Administration Training Manuel.