Patients need to be listened to without interruption when explaining their concerns (Simpson, n.d.). Appropriate questions should be asked to determine all possible problems. Clear instructions using simple terms to explain procedures and treatments are essential. Patients' questions must be answered carefully and thoughtfully. The biggest mistake can be to provide too much information or say things that concern the doctor-patient conversation. When such problems occur, the employee should simply explain their mistake to their manager. The fallacy of saying too much is always lurking in the background as you gain professional experience. It is important to stop and think about what needs to be said to calm the patient and set the stage for the