Established in 1998, publicly traded company Bidvest Australia Limited generated total revenue of $2,655,001,000 in 2013 and was ranked 144 of the top 2000 companies in Australia (Ibisworld Report , 2013). Bidvest is part of the food service industry, which is an umbrella term referring to businesses, institutions and companies responsible for any meal prepared away from home and has been recognized as Australia's leading wholesale food service distributor (Bidvest) . The company employs more than 2,000 people nationwide and has multiple divisions including foodservice, meat, seafood, hospitality, fresh produce and logistics. With 36 branches across the country, Bidvest serves over 40,000 customers and their customer base consists of pubs, clubs, restaurants, cafes, bars, hospitals, correctional centres, care homes, school amusement parks and sports clubs. Originally, the credit aspect of each branch was managed by employees with administrative roles located within a branch. These employees were responsible for data entry, banking, filing, purchase order processing, etc. but as the company grew, particularly following a series of acquisitions in 2010, it became clear that Bidvest required a greater and more substantial amount of ledger work to remain stable in such a dire post-crisis economic climate global financial institution. Competitors, like PFD, were starting to centralize accounts receivable functions and, in turn, reduce costs in a way that Bidvest couldn't have done without following suit. According to Paton & McCalman (2008, p.7) any organization that ignores or turns a blind eye to change does so at its own peril. The National Credit Manager identified the need for change and centralization of the credit function was approved. .... middle of paper ......, while others were reluctant to lose control. Prior to launch, the company had recognized that the importance of the human side of change could not be underestimated and had proactively identified potential sources and courses for resistance (Forlaron, 2005, p. 38) and were therefore prepared to combat the resistance with empathy and support, communication, participation and involvement. In conclusion, Bidvest has successfully centralized credit functions by actively facilitating change and using human resource management to implement development. While there is only one method for achieving successful organizational change, efforts can be made and methods, such as those put in place by Bidvest, can be made to understand the change itself so that individuals, groups and organizations as a whole can negotiate it appropriately with a certain degree of confidence. Elderly, 2002).