Situation Analysis and Problem Statement: Interclean, IncInterClean, a cleaning product solutions company, is one of the leaders in the sanitation industry . David Spencer, CEO of InterClean, believes that for the company to remain a major player, it needs to meet new regulations and change its point of sale from cleaning products to customized solutions. To find the best solution for InterClean to align the organizational structure around the new model, it is necessary to describe the current issues and opportunities, frame any problems and define the objectives. Context of the situation The sanitation industry is changing. Customers no longer want just products but also customized solutions and services that help meet environmental safety requirements. Currently, InterClean's sales force is trained to demonstrate and sell products. David Spencer wants to change the current model to a solution/service model. With this new model, the sales force will develop customized service packages for each customer and will have close relationships with the customer's managers and executives. The successful acquisition of EnvironTech, a competitor with customer service expertise, will give InterClean a better position in the future.