Strategic Quality Management and Customer Satisfaction IntroductionAn organization's strategic plan is the most efficient and resourceful plan that an organization can implement. Riordan is extremely proud of the strategic plans in place for the manufacturing organization. Through the strategic plan, the organization could improve current business processes, measure the quality of its customer base, review quality assurance, and improve its process improvement plan. Through these plans their process has a strategy and direction with the ability to allocate resources in order to generate capital and increase excellent customer satisfaction among their customer base. Quality: Strategic Plan and Business Goals Riordan Manufacturing has been in business for many years; they have been leaders in the plastic manufacturing industry for decades and want to ensure they continue to see increased success and revenues. To ensure continued growth, Riordan is constantly making process improvements, modifying its strategic plan and setting new goals.